Returns & Exchanges
At Alpaca Collections, we want you to be completely satisfied with your luxury knitwear; if your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on items in original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the unworn items with all original tags attached into the shipping box to ensure they are protected during transit.
Ship the Package
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing